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Kelley Swing

Owner CEOHead Case Hair Studio

Keller, TX

Member Since September 2021

Skills

Business Management
Business Consulting
Business Operations

About

Kelley Swing is a trailblazing entrepreneur, business mentor, best-selling author, and advocate for sustainable beauty. She founded Fort Worth's premier sustainable salon, Head Case Hair Studio. The salon has been a leader in adopting green practices and focusing on full sustainability in the beauty space. Head Case has been recognized in the SALON TODAY TOP 200 for 2022, 2023, and 2024. It has also expanded to a second sustainable salon in Kansas City, Missouri. Kelley furthered her sustainability mission by founding Innovative Beauty Distributors, a top distributor of eco-friendly beauty products. In 2023, she organized the first Sustainable Salon Summit in Southlake, Texas, a pivotal event for discussing sustainable beauty practices. Her book, "Sustainable Salons Make Millions," is a best-seller, available on Amazon. Recognizing the importance of mental well-being in the salon industry, Kelley brought in experts to support her team's mental health. She then founded The Lion’s Collective 5013c to address mental health awareness and suicide prevention, collaborating with healthcare professionals and mental health experts. Follow Kelley Swing for insights into sustainable beauty innovation and updates on Sustainable Salon Summits. Join the movement to redefine the beauty industry’s future with prosperity, health, and sustainability. linktr.ee/kelleyswing

Published content

10 Bad Practices That Could Be Derailing Your Customer Service Efforts

expert panel

Don’t let these blunders ruin your customer relationships. Poor customer service can have a big effect on a business’s ability to succeed. And while a smile and a helpful attitude can go a long way toward creating a positive experience for a customer, they aren’t the only aspects of customer service that need to be focused on. Whether it’s slow response times or even relying too heavily on customer self-help tools, there may be some practices you don’t even realize are hurting your relationships with your customers.  Pinpointing your company’s bad practices is essential if you want to improve your customer service efforts and, as a result, the overall happiness of your customers. To get started, consider this list of bad practices that could be derailing your company's customer service efforts, courtesy of Rolling Stone Culture Council business leaders.

A Salon’s Role in Mental Health

article

Some people may not have access to a counselor — but they do need a haircut. That’s where salon professionals can step in.

16 Ways to Build Meaningful Network Connections That Go Beyond the Surface

expert panel

Be yourself and be curious, and the right people will find you. In business, who you know is everything. That means building real connections — ones you can count on, that go beyond surface-level acquaintances — should be a high priority for professionals looking to advance in their careers or business. However, just networking likely won’t get you the kind of relationships you’ll need to succeed. To build real connections, follow the 16 tips outlined by the culture and business experts of Rolling Stone Culture Council and see why being intentional about your relationships can propel you forward far faster than just networking alone.

14 Expert Tips for Building a Successful Personal Brand

expert panel

Building a successful brand means understanding who you are and staying true to it. In so many areas of culture, building a successful personal brand is key to getting ahead. Who you are, what you’re known for and what value you provide to others all play a role in creating your brand, and those who create positive ones are likely to find more opportunities coming their way. But creating a personal brand isn’t as simple as some may think. It requires intentionality and a deep understanding of self to get started. Here, 14 leaders of Rolling Stone Culture Council share some of the other steps you’ll need to take if you want to build a successful personal brand, in life and in business.

Nine Best Practices for Turning Unhappy Customers Into Happy Ones

expert panel

Resolve customer problems any time of year with these expert-recommended tips. The holidays can be a busy, stressful time for companies and customers alike. An influx of orders, too few staff and emotions running high can mean an increase in mistakes and dissatisfied customers. But these situations aren’t unique to the holiday season, and now that the new year is in full swing, businesses can step back and reflect on customer service lessons they can take with them throughout the rest of the year.  Below, the business leaders of Rolling Stone Culture Council discuss some of their top customer service lessons and the practices businesses can keep in mind when trying to find the best way to deal with an unhappy customer, no matter the season.

Nine Goals to Set for Your Business in the New Year

expert panel

Prime you and your business for a successful 2024 by taking these critical steps. The start of a new year can be the perfect time for business leaders to start fresh. Whether it’s reevaluating their processes, trying something new or finding ways to reengage their staff, employers can use this time to learn from any mistakes or successes of the previous year and set themselves up for a better year ahead. But to do so, they may want to consider the following advice from the members of Rolling Stone Culture Council first. Here, they each discuss one business goal they have for the new year and explain why other businesses might want to work toward the same goal if they want their business to succeed in 2024.

Company details

Head Case Hair Studio

Company bio

We are innovative and organic hair pioneers who perfect sustainable beauty methods for and with the most talented hair artists in Dallas and Fort Worth. We specialize in Color, Cuts, Blowouts, Special Occasion Hair & Makeup, Hair Extensions, and Full Body Waxing. November 2021, Head Case is awarded Green America's Business Certification from greenbusinessnetwork.org

Industry

Fashion

Area of focus

Sustainability
Customer Service
Beauty

Company size

11 - 50