Vice President, Business StrategyCannabisBPO
Member Since January 2022
Marshall Ogen is the Vice President of Business Strategy at CannabisBPO and has over 25 years of experience in customer experience (CX) and customer journey mapping. With a focus on the customer journey, Marshall has consulted with many of the world’s most recognizable brands to ensure successful customer engagement activities. His consulting and client experience ranges from telecommunications to financial service, insurance, pharmaceuticals, cannabis, and more. He is currently a strategic advisor to the New Jersey CannaBusiness Association, a past member of the National Cannabis Industry Association (NCIA) Marketing and Advertising Committee, and the past co-chair of the Mid-Atlantic Professional Association of Customer Experience (PACE). He has taught a cannabis curriculum at Rider Univerity and has published academic research on the Social Science Research Network. Marshall has a BA in Political Science from Rider University.
Critical thinking, relationship-building, adaptability and other uniquely human traits will be the key to success in today's AI-dominated work landscape. As artificial intelligence continues to reshape industries and job markets, professionals are left wondering how they can stay relevant and thrive in this new work world. Thankfully, while AI can automate many routine tasks, it cannot replace the skills that make people uniquely human. Below, nine members of Rolling Stone Culture Council discuss the essential steps that professionals should take to stay relevant and succeed in an AI-dominated work world. Read on to learn which specific traits they believe are vital for navigating the ever-changing landscape of work.
As with any other relationship, trust between business partners is paramount for mutual success. When it comes to business partnerships, the right one can often lead to a whole host of new opportunities, such as attracting new customers, diversifying your revenue streams or helping your teams innovate through challenges. When working with someone new, however, there must be a level of trust involved so that each partner feels as though they have skin in the game. Establishing trust takes time, but there are steps leaders can take to help foster that trust from the very beginning. To help, a group of Rolling Stone Culture Council members share their best advice below.
The best advice often comes from those who have walked the same path. New businesses are opening all the time, often by first-time entrepreneurs. And while thorough research, planning and thoughtful decision-making can give you a good start in your entrepreneurial journey, nothing can prepare you for the true journey that lies ahead. With business experience comes a great deal of wisdom, and those who have been in business for any length of time can tell you that learning always comes before success. So, to help get the next generation of business leaders set on the right path, the members of Rolling Stone Culture Council consider their own unique perspectives and share their best advice for those just starting out.
CannabisBPO is the industry's first dedicated cannabis-focused contact center provider. CannabisBPO creates solutions to drive sales, education, help desk, CX, and the customer care channels of cannabis organizations. 24/7 multi-lingual service offering with a proven foundation in pharma, healthcare, and cannabis. Our clients include LPs, MSO, CBD brands, dispensaries, device companies, distributors, industry conferences, and more. With locations in Canada and the US, the CannabisBPO offers outbound and inbound contact center services serving the global market.