Executive Vice President, Sales & Commercial StrategyGF Hotels & Resorts
Member Since July 2021
Ryan is responsible for leading the Sales and Revenue Strategy efforts for GF Hotels & Resorts managed hotels, and golf course. Ryan is an experienced hotelier with over 20 years in the Hospitality Industry. He has held various positions throughout the industry including Vice President of Sales, Regional Director of Sales, Director of Sales & Marketing, Senior Sales Manager, Task Force Manager, and General Manager. Ryan has direct experience in overseeing Sales & Marketing for a national portfolio of hotels valued at over $250 million. He is a well-respected industry leader known for his ability to create and maintain strategic partnerships, as well as building authentic culture throughout the teams he leads. Ryan is an outside-the-box, creative thinker which results in driving top-line revenues. Driven by his passion to serve others, he is Co-Founder and President of the non-profit KRW Foundation, which is dedicated to supporting charities that target youth and community development in Northeastern Pennsylvania. For his business success and philanthropic endeavors, Ryan was named to the Northeastern Pennsylvania Business Journal’s Top 20 Under 40. Ryan is married to his wife Megan, who is a Financial Advisor with Merrill Lynch. They have three children, (well four if you include their mini-cavapoo Francine) Jack (13), Ben (11), and Audrey (5). They reside in Scranton, PA. Ryan is HUGE music lover (Deadhead, and Phishhead), golfer, foodie, and baseball fan. The family loves to travel and explore our fine world while doing their best to give back to the causes that are near and dear to their hearts.
The most valuable information at your disposal is what your customers think of you. No matter what type of business you run, your customers always have an opinion. From being completely happy with your service to thinking your product needs a total overhaul (and every opinion in between), your customers’ opinions can be as diverse as they are. It’s the companies that know how to harness this feedback to inform their decisions that are able to please their customers the most. The first step, however, is to collect that customer feedback. Below, 11 members of Rolling Stone Culture Council suggest a few ways of doing that and what you should be doing with the feedback once you have it.
GF Hotels & Resorts
GF Hotels & Resorts, through its operating affiliates, has numerous hospitality assets under management, including hotels, resorts, conference centers, and golf courses in 34 states. GF Hotels & Resorts specializes in third-party management, loan workout strategies, receiverships, asset management and advisory services for a variety of individual, private, institutional and financial clients. Many of GF’s core hospitality assets within the portfolio are owned by its principals and therein provide the strength and balance of ownership and management. Since its formation, GF has managed nearly 600 hospitality assets in 47 states. Since the founding of GF Hotels & Resorts in 1988, we have operated nearly 600 hotels in 46 states, providing a bench of experience and talent background. As a full service, award-winning management company, our organization includes all of the operating disciplines that are required to achieve property success. Sales & Marketing, Food & Beverage, Engineering, Information Technology, Human Resources and a complete Accounting System are just a few of the areas of expertise within the organization. By utilizing our full service resources, brand awareness, revenue generating expertise and operating systems and procedures, we have been able to achieve superior operating performance that maximizes property values. With our years of superior hotel operations, partner relationships, industry and customer successes and an award-winning approach to maximizing guest satisfaction, GF Hotels & Resorts has been recognized as one of the finest management companies in the industry.