Stephen Nalley

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When it comes to human-to-human connection, AI can be a valuable tool. As AI becomes more and more commonplace in business, there are some leaders who worry about it replacing the human element of customer service and engagement. Will customers really be happy talking to AI over another human being? Will business lose its personal touch? While AI is certainly poised to change the way business is currently conducted, many leaders believe that technology can be used as a key tool for bettering relationships between customers and companies — not replacing them. Below, 10 business leaders from Rolling Stone Culture Council weigh in with their thoughts on technology in business, each discussing one way a business can leverage technology to build better relationships with its customers and what's worked well for them.

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Employee retention is a multifaceted challenge that requires a proactive and holistic approach.

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To keep DEI top of mind, you’ll need to make it more than just a goal. Diversity, equity and inclusion, or DEI, has become a major topic of discussion in the corporate world over the last few years, with companies looking to better represent their customer base and offer a more inviting environment and equitable opportunities to their employees. However, while some companies continue to lead the charge in implementing new DEI initiatives, others have slowed, or even completely stalled, their efforts. Whether it’s due to a lack of resources for these departments, unsustainable practices or a loss of motivation, some companies are finding it harder and harder to continue to build upon their DEI efforts with the same vigor they once had.  However, there are still ways to ensure DEI remains an important part of your company culture and processes, even if you run into red tape. Here, seven business leaders from Rolling Stone Culture Council discuss some of the best practices any business can follow to keep diversity, equity and inclusion top of mind for teams at all levels of an organization.

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This culture of giving extends beyond organized events and becomes part of daily operations and interactions.

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Here's how to strategically create and follow through on your most important business goals. No matter what industry you're in, business success starts with identifying short- and long-term goals. However, it can be tricky to figure out exactly how to set and achieve those objectives. To help, Rolling Stone Culture Council business leaders share their goal-setting strategies and why these methods are effective. Follow their recommendations to help you refine your approach to achieving your business goals.

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Increasing brand awareness is a multifaceted effort that requires strategic planning and execution.

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Don’t let these blunders ruin your customer relationships. Poor customer service can have a big effect on a business’s ability to succeed. And while a smile and a helpful attitude can go a long way toward creating a positive experience for a customer, they aren’t the only aspects of customer service that need to be focused on. Whether it’s slow response times or even relying too heavily on customer self-help tools, there may be some practices you don’t even realize are hurting your relationships with your customers.  Pinpointing your company’s bad practices is essential if you want to improve your customer service efforts and, as a result, the overall happiness of your customers. To get started, consider this list of bad practices that could be derailing your company's customer service efforts, courtesy of Rolling Stone Culture Council business leaders.

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To get customers excited about your event, you’ll have to think like them first. With the weather warming up and summer just getting started, people are eager to spend more time outdoors and attend various summer events and activities. But concerts and festivals aren’t the only events on the agenda — plenty of businesses host events in the summer, or year-round, to help promote their goods or services and to connect with their customers in fun, unique ways.  However, with so many other events taking place, it can be difficult for businesses to ensure theirs will be guaranteed a spot on customers’ calendars. Thankfully, the business leaders of Rolling Stone Culture Council have a few suggestions for how to resolve this dilemma. Below, they discuss seven actions businesses can take to ensure their event is not only well-attended but thoroughly enjoyed by all.

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Building the brand image you want starts with smart PR moves. In business — and especially the culture space — what the public thinks of your brand is everything. Do they find you trustworthy and reliable? Do they think of you as innovative, cool or luxurious? Controlling the narrative around your brand is key to ensuring you create the image you’re after — and to ensuring you’re reaching your desired target audience.  However, public relations is an art as much as it is a science, and many businesses that don’t have experience in this particular area can end up making mistakes that could damage their reputation in the short and long term. To avoid these same blunders, consider this list of common mistakes as outlined by the business leaders of Rolling Stone Culture Council. Below, they detail why these mistakes can be detrimental to your brand goals and advise what actions you should take instead.

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Developing an outcomes-based culture is an ongoing process that requires deliberate actions and commitment from all levels of an organization.

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A little support from leadership can go a long way. Filled with worry about the rising cost of living, the possible negative implications of AI in the workplace and increasingly unsustainable workloads, employees are feeling burned out. And with high levels of employee stress, both productivity and overall employee morale are negatively affected, meaning leaders are likely to have a growing problem from both a profit and personnel perspective if they don’t get a handle on it — and fast. However, the solution may be a simple one: support. According to the business experts of Rolling Stone Culture Council, showing your employees you care about them and their mental health and well-being is an essential first step to improving employee happiness and decreasing the cases of burnout. Here are the 11 ways they recommend you do so.

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The journey of these companies underscores the potential of remote work to bolster flexibility, diversity and overall employee well-being.