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For a company with a robust brand community, turning customers into collaborators is a bold move that can benefit both your patrons and your brand. 

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To better engage with your customers, you’ll need to think like them first. As companies begin reflecting on the past year and planning for the next one, they’re likely setting goals for the new year and the steps they need to take in order to better their company and their bottom line. For many companies, that means working on customer communication and engagement. As the way companies treat their customers can have a huge impact on overall customer interest and loyalty to a brand, ensuring helpful, consistent communication and regular engagement is critical to increasing sales. But improving your communication with customers isn’t as easy as just answering their questions. Here, the business leaders of Rolling Stone Culture Council share nine tips for improving your customer communication and engagement in 2024 and why doing so can help you start your year off on a positive note.