Brian Framson

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Resolve customer problems any time of year with these expert-recommended tips. The holidays can be a busy, stressful time for companies and customers alike. An influx of orders, too few staff and emotions running high can mean an increase in mistakes and dissatisfied customers. But these situations aren’t unique to the holiday season, and now that the new year is in full swing, businesses can step back and reflect on customer service lessons they can take with them throughout the rest of the year.  Below, the business leaders of Rolling Stone Culture Council discuss some of their top customer service lessons and the practices businesses can keep in mind when trying to find the best way to deal with an unhappy customer, no matter the season.

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Prime you and your business for a successful 2024 by taking these critical steps. The start of a new year can be the perfect time for business leaders to start fresh. Whether it’s reevaluating their processes, trying something new or finding ways to reengage their staff, employers can use this time to learn from any mistakes or successes of the previous year and set themselves up for a better year ahead. But to do so, they may want to consider the following advice from the members of Rolling Stone Culture Council first. Here, they each discuss one business goal they have for the new year and explain why other businesses might want to work toward the same goal if they want their business to succeed in 2024.

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Brands are challenged by fragmentation, but there's still opportunities to be had.

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If you want your business to go viral, then apply these tips to go the extra mile. Whether it’s “going viral” or becoming “the talk of the town,” generating buzz around your business is essential if you want to grow your audience and, consequently, your bottom line. General marketing efforts are a good start; however, you'll need to do more to make a big name for your business. According to the business leaders of Rolling Stone Culture Council, the following 10 strategies can give your brand the boost it needs to really take off. Consider adopting one or more of these tactics to build buzz around your business, get your product in front of more consumers and increase your sales as well as your odds of success.

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Unleash the power of simple SEO tactics. A strong online presence is paramount for small businesses seeking to thrive and stay competitive. While navigating the intricacies of search engine optimization (SEO) might seem daunting, implementing some simple yet highly effective tactics can significantly improve a small business's website visibility and search ranking. Here, Rolling Stone Culture Council members explore a handful of easy actions small businesses can take to enhance their website's SEO and attract more organic traffic. By understanding the importance of these strategies and how they positively impact search engine algorithms, small-business owners can strategically position themselves for success in the virtual realm.

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From being patient to keeping a positive mindset, here are the tips that will help you start a successful business. Starting a business can be an overwhelming experience, and before embarking on your entrepreneurial journey, it's often helpful to receive advice and guidance from those who have been through it before. Below, 12 Rolling Stone Culture Council members share the advice they received when starting out that still resonates with them today. By learning from the experiences of others, new business owners can gain valuable insights and inspiration to help them navigate the challenges of entrepreneurship.