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Making your clients feel seen can go a long way toward creating relationships that last. Even if you have the top product or service in your niche, nothing quite makes an impact on your bottom line like positive client relationships. A terrible experience with customer service, or just poor customer service in general, can often be enough to turn customers off your business for good — and ensure negative word-of-mouth spreads as they go.  Creating and maintaining positive client relationships, then, is vital to amassing a loyal, supportive group of customers. To get started, consider the following tips from the business leaders of Rolling Stone Culture Council. Here, they each share one tip they’d give any business leader for how to nurture positive client relationships and why.

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Diversity isn't always visible, but the way you support it should be. Diversity, equity and inclusion (DEI) has always been a topic of concern in the world of work, but it has recently become a major priority for many organizations, with about 79% of them stating they’re planning to dedicate more of their budgets to DEI efforts in 2022. However, it’s likely that these companies will approach DEI in different ways. There are a myriad of ways to support diversity, equity and inclusion in business — especially as a business leader. To help give you some ideas of where you can start, 11 members of Rolling Stone Culture Council share the ways in which they’re working to create and encourage more diversity in their particular business niche or industry and why that’s so important to do.

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Scaling your business is a good goal, but it's important to approach growth smartly and sustainably. For many smaller or newer businesses, one of their greatest long-term goals is to scale their operations. As eager as they may be, however, acting too rashly or hiring talent just to fill spots might have unintended negative consequences. Instead, it’s crucial that companies thoughtfully consider their scaling process and go about it in a sustainable manner. This is especially true in the culture space, an industry filled with potential up-and-coming competitors. If you’re looking to scale your business the “right” way, follow these top tips from the members of Rolling Stone Culture Council.

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If your messaging feels inauthentic, consumers will walk away in favor of a brand that's more genuine. Today's consumers can spot inauthenticity from miles away. They prefer buying from brands that are "real" and honest about who they are. However, it’s not uncommon for businesses to unintentionally appear disingenuous in their marketing endeavors, especially if they're just hopping on the latest trends in the hopes of going viral or getting likes on social media. To help you avoid this pitfall, 15 members of Rolling Stone Culture Council shared some signs of inauthentic marketing that a consumer is likely to spot. Here are some things your customers might call you out on and what you should do instead.