Mark Paulda

expert panel

A personal touch can go a long way toward making your customers happy. As their business grows, it’s all too easy for business owners to get swept up in the numbers and forget that there are real people behind their profits. If they want to continue to succeed, it’s key that they make their customers feel valued and that they truly care about them and their experience with the brand.  There are a multitude of ways to do this, from simply listening to customer feedback to providing excellent customer service, but it’s often a combination of methods that makes the biggest difference in how customers feel. Below, the business leaders of Rolling Stone Culture Council draw on their experiences working with customers to offer up seven of the top ways businesses can make customers feel valued and ensure they return to your business again and again.

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Content is king — so why not use it to attract more customers? In today’s online, social-media-driven age, nothing attracts potential customers to a business quite like content marketing. Whether it’s a humorous video, an educational blog post or just consistent, engaging social media posts, content that grabs customers’ attention and keeps them coming back for more is the secret weapon of any successful business. But if you want to amass a large following, you have to get the content marketing right. It’s about creating it well — not just creating it at all. To ensure you’re on the right track, consider the advice of Rolling Stone Culture Council business leaders. Here, they offer their best tips on content marketing and how to make sure you see the benefits of your efforts.

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Introverts bring a unique set of skills to the table that other leaders may not possess. When frequent networking, public speaking and an outgoing personality are so often praised as necessary for effective leadership, it can be difficult for introverts to see themselves running a business. But extroverts aren’t the only ones who have great ideas to share with the world, and it’s just as important for introverts to have their voices heard in the business space. By honoring their strengths — like listening and empathy — introverts can not only be effective leaders but great ones as well. Below, the business leaders of Rolling Stone Culture Council offer their best tips to introverts looking to lead a successful business in the culture space and explain why they can do it just as well as anyone else can.

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Artificial intelligence may be the most important tool in your business tool belt. While artificial intelligence and its ongoing implementation in the business world remains a controversial topic, there are many business leaders and professionals who are finding ways to use AI to optimize their daily work and improve their overall business processes. As a tool, artificial intelligence is more than just a time-saver — but how can it be best utilized? Here, seven business leaders and innovators from Rolling Stone Culture Council offer up a few suggestions. Below, they each discuss some of the smartest ways they’re leveraging AI for their own businesses and why they recommend other business leaders follow suit. From streamlining data collection to predicting future consumer trends, AI has the potential to completely change the way you do business.

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When making this decision, put your customers first and foremost. Trends come and pass, with customers eventually losing interest or forgetting why a particular thing was popular in the first place. Your business, however, should have true staying power. Regardless of the time or place, customers should want to continue buying your products or services because of the distinct value they provide — not because you participated in a trend. But trends can also have their place, providing business leaders with the opportunity to reach new audiences and freshen up their marketing. That said, how is a business leader to know when it’s appropriate to hop on a trend and when it’s not? To shed some light, top business leaders from Rolling Stone Culture Council offer their perspective on the issue, each discussing one tip they’d offer fellow business leaders for how to determine whether a trend will benefit your business or detract from it.

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Companies must strive to be flexible and adaptable to remain relevant and competitive. Consumer and cultural interests have undergone significant shifts over the years, influencing businesses in various ways. Remaining agile and responsive to changing consumer and cultural interests is essential for businesses that want to succeed in today's dynamic marketplace, as a failure to do so could result in missed opportunities and diminished customer trust. Below, a panel of Rolling Stone Culture Council members share nine tips for how your business can stay on top of changing consumer and cultural interests and the impact they have on the overall business climate.